FAQs

Below is a general list of what you should find in all chalets as well as some additional information. However if you can’t see what you’re looking for then please email us and we will be happy to answer any questions you may have.

What time can I check in and out?

Your accommodation will be ready at 3pm on the day of arrival and you should leave the chalet by 10am on your departure day.

Do I need to pay a deposit?

Yes. A deposit of £80 per week is payable upon booking. The balance is due 1 month before your stay.

How can I make a payment?

We accept payment by cheque or by bank transfer. Please contact us for bank details.

Is there a fixed arrival day?

We normally let the accommodation on a Saturday-to-Saturday basis but please contact us if you would like a short break or to arrive on a different day.

What is the address of the chalets?

We have 2 and 3-bedroom chalets in Hemsby:

Sundowner Holiday Park
Newport Road
Hemsby
Great Yarmouth
Norfolk
NR29 4NW

We have a 2-bedroom chalet in Scratby:

Beach Road Chalet Park
Beach Road
Scratby
Great Yarmouth
NR29 3NW

What facilities are available on the Holiday Parks?

The Sundowner Holiday Park in Hemsby is a quiet, well-maintained site with parking and grassy areas surrounding the chalets.  There are restaurants, takeaways, clubs, pubs, Bingo and amusement arcades on Newport Road just a few minutes walk from the main entrance.

The Beach Road Chalet Park in Scratby has a heated outdoor swimming pool that is free to guests staying on the park.  Shops, restaurant and a fish and chip shop can be found at the entrance to the park. A clubhouse with evening entertainment is located on the adjacent holiday park.

Kitchen

  • Microwave
  • Cooker with at least 4 cooking rings, oven and grill
  • Fridge-freezer
  • Electric kettle, toaster
  • Good selection of cooking utensils, knives & implements including bottle openers peelers, masher etc.
  • Wide selection of crockery, cutlery & glassware (Inc. bowls, plates, glasses)
  • Various sizes of saucepans, frying pans casserole dish serving dishes ands roasting trays
  • Vacuum cleaner, dustpan & brush, broom, mop and bucket

Bedrooms and bathrooms

  • Twin / Double bed
  • Duvet & pillows but no covers or sheets

Living areas

  • TV with Freeview
  • Sofas
  • Dining table & chairs

Outside:

  • Grassed lawn area
  • Garden furniture

Fuel

  • Electricity meter (takes £1 coins).

Cleaning

We ask that the chalets are left clean and tidy at the end of your booking.  Chalets are cleaned after each use but please replace any breakages that may occur during your stay.

Children

Children are welcome. We don’t supply cots or high chairs but you are welcome to bring your own and travel cots will fit in most bedrooms. There is a hire shop close to the Hemsby chalets.

Smoking

Smoking is not permitted within any of the chalets.

Short stays

We allow short stays throughout the year excluding school holidays. Our minimum stay is generally 2 nights. Please contact us for more information.